The focus and enthusiasm of Customer Service Week (#CSWeek2015) should bring us opportunities to improve all year long.  Here are two dozen places to look for such opportunities.  Some will prove to be easy wins; others will require more analysis and effort. Check out the links I’ve included as well: These are to articles where I spell out the issue—and the potential upside–in more detail.

Your employee selection process:Are you selecting employees for the five crucial customer-centric employee traits (WETCO:  Warmth, Empathy, Teamwork, Conscientiousness, Optimism), not solely on whether they have the technical aptitude to do the work

by Micah Solomon

Read The Full Article » Customer Service Week And Beyond: Two Dozen Ways To Boost Customer Service