The focus and enthusiasm of Customer Service Week (#CSWeek2015) should bring us opportunities to improve all year long. Here are two dozen places to look for such opportunities. Some will prove to be easy wins; others will require more analysis and effort. Check out the links I’ve included as well: These are to articles where I spell out the issue—and the potential upside–in more detail.
Your employee selection process:Are you selecting employees for the five crucial customer-centric employee traits (WETCO: Warmth, Empathy, Teamwork, Conscientiousness, Optimism), not solely on whether they have the technical aptitude to do the work
by Micah Solomon
Read The Full Article » Customer Service Week And Beyond: Two Dozen Ways To Boost Customer Service